UPDATE: April 4th, 2022 – Thank you to everyone who expressed interest in this employment opportunity. The posting is now closed.

Job Title: Caregiver Support Lead
20 hours/week

This job posting will remain open until filled. Due to the flexibility in hours and days needed for the position, local applicants will be interviewed first.

The Caregiver Support Lead provides support to caregivers throughout the Cowichan Valley region through one-to-one support, support groups, advocacy, referral, information sharing, and assistance navigating local community and healthcare resources.

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• Provides compassionate support for caregivers in one-to-one setting and support group settings; in person, by telephone, and virtually.
• Ensures caregivers receive professional and meaningful support by providing boundaries, safety, confidentiality, and authenticity.
• Manages referral intake processes and works cooperatively and professionally with referral sources.
• Effectively communicates group expectations and ensures all caregivers have an opportunity to share according to the group guidelines.
• Ensure caregivers are assessed for distress and signs of burnout and refer them accordingly.
• Establish professional and effective communication with the team.
• Ensure accurate and comprehensive records and reports using the information management system provided in a timely manner and according to organizational guidelines and priorities.


• Process referrals and maintain appropriate and consistent service contact levels with clients.
• Focus on caregivers’ strengths and successes, and work in an empowering way.
• Ensure new caregiver referrals are introduced in a clear and positive way to the organization.
• Ensure participating caregivers are familiar with support group guidelines and ensure these guidelines are maintained throughout group facilitation.
• Ensure Covid-19 safety measures are communicated and/or implemented when deemed necessary by the organization.
• Set up and take down of support group rooms and one-to-one support spaces.
• Give admin staff notice if facilitation supplies are needed.
• Maintain a positive relationship with rental facilities hosting services.
• Foster good public relations and field inquiries from the public.
• Build collaborative community relationships and networks.
• Provide advocacy support when required.
• Identify community services and healthcare resources that support caregiver needs.
• Make appropriate referrals to external services when needed.
• Gather accurate statistical data and use program evaluation tools.
• Update information management systems, including quantitative and qualitative information (completing case notes).
• Provide written communication pieces for publishing on various communication platforms when requested.
• Communicate with other Leads and ED regularly and participate in staff meetings.
• Maintain calendars and appointments and complete reports and evaluations.
• Participate in clinical supervision processes as appropriate.
• Attend regional and provincial meetings if needed.
• Maintain the highest standards of confidentiality and protection of privacy.
• Support the training of new staff as required by the team.
• Complete and submit expense and mileage forms at the end of each month.

Knowledge & Skills

Ability to use professional judgment, empathy, tact, and integrity.
• Ability to establish and maintain therapeutic boundaries.
• Understanding of issues facing caregivers and their families including emotional and mental health issues related to caregiving including loss, grief, burnout, self-care, etc.
• A demonstrated sensitivity and awareness of intercultural and inclusive communities.
• Excellent group facilitation skills.
• Success in relationship building, empathy, and compassion.
• Detailed knowledge of community resources for caregivers.
• Good understanding of computer systems, including data entry and data management systems, keyboard 35 WPM.
• Ability to work independently.
• Ability to communicate effectively and professionally – both verbal and written.

Education and Experience Preferred

• Background in social services, psychology, counseling, mental health, and/or community support work.
• Minimum of 2 years experience facilitating supportive groups.
• Experience working with older adults and seniors.
• Background in mental health issues in older adults.
• Experience as a paid and/or family caregiver.
• Experience and/or knowledge regarding dementia and a willingness to learn more.
• Experience and/or knowledge of the local healthcare system.
• Experience working with volunteers.

Other Job Requirements and Details

• Valid driver’s license is required.
• Automobile in good repair with use of winter tires.
• Ability/willingness to follow Island health policies and protocols related to immunization.
• Satisfactory vulnerable sector screening.

• Physically and emotionally able to perform the duties of the position.
• Works primarily in a community setting providing client support in one-to-one or group formats at office spaces throughout the Cowichan Valley.
• Ability to work partial hours at a home office. A computer, access to reliable internet, and dedicated phone line are required.
• Flexible hours may be required to meet the needs of caregivers.
• The position is 20 hours/week, starting at $25/hour.